The Solar City Gas Guarantee: Total Peace of Mind
At Solar City Gas,We have complete confidence in the quality of our products and firmly believe that you will be more than delighted with your purchase. However, we understand that sometimes things may not go as planned. That’s why we offer our amazing money-back guarantee on every of our products. Our products come with a 120-day quality guarantee. If you are not completely satisfied with the performance of your product, you may return it within 30 days for a full refund or exchange. This guarantee covers defects in materials and workmanship but does not include damage caused by misuse.
Solar City Gas has got your back
At Solar City Gas, we want you to switch to solar and storage with complete confidence. That’s why our Solar City Gas Solar Subscription Plan includes the industry’s most comprehensive maintenance, monitoring, and repairs program.
- 24/7 system monitoring
- Free maintenance and repairs
- Solar performance guarantee
Go solar with confidence
24/7 system monitoring
We set the standard with unparalleled daily system monitoring, a commitment few can match. Our proactive approach not only spots issues before they become problems, but guarantees your system's performance long-term.
Free maintenance and repairs
With our 25-year free maintenance and repair promise, any necessary replacement parts and the labor to fix your system are on us, at no extra cost to you. Less stress, no unexpected expenses.
Solar performance and battery health guarantee
We guarantee that your system will produce at least 90% of estimated production over its lifetime. If it produces less than this amount, we'll pay you the difference. We guarantee your battery will keep your lights on during a power outage.
*Available with Solar City Gas Subscription or Protection Plus plans.
Take control of
your energy
Get a free personalized quote
All fields are required.
The Solar City Gas promise
Dedicated customer support is always ready
Contact our customer service team anytime by phone or email. We’ll respond swiftly and fix the issue remotely or schedule a service visit. We're here to ensure your system runs smoothly.
Clear and transparent communication
Our representatives are honest and transparent, ensuring you have all the information you need to make informed decisions. If you’re ever not satisfied with your experience, we’ll assign you a new representative.
Experts at your doorstep
Our service team, based locally, is ready to act fast. If an issue can't be resolved on the spot, we'll quickly find the right solution to keep your system running optimally.
Your warranty questions, answered
Frequently asked questions
With the All travel Energies Plan, you’ll never pay a dime for repairs. Zero. We cover your system’s maintenance, plus we take care of scheduling and more. We carefully choose our equipment with durability in mind. If anything on your system breaks or isn’t working as it should, we take care of it. All travel Energies is always available and ready to answer your questions, and we have crews locally so that any problem you may have with your system can be resolved in a timely manner.
The All travel Energies Monitoring team is dedicated to making sure your solar equipment and battery storage work optimally so you can get the most value out of your solar production. Here’s how it works:
1 – We record production (in real-time)
We install a monitoring & communication device so both you and All travel Energies can see your production through our customer app.
2 – We collect your production data (every six hours)
Four times a day, your All travel Energies Meter sends your production data to our Denver, CO based Monitoring Team, where all production data is collected, stored and analyzed.
3 – We evaluate your production (every day)
We compare your production to the estimates included in your contract to confirm that your system is working as expected. We also check the weather and other systems in your neighborhood to ensure your system is working as promised.
4 – We fix what needs fixing (if necessary)
If your system isn’t working as expected, we will dive deeper to identify the issue and rectify the situation. If we cannot fix your system with remote troubleshooting, we may need to send a technician to take a look at your system in person.
Our Monitoring Team is responsible for overseeing all All travel Energies systems daily – monitoring each solar system’s production so you don’t have to think twice. If something happens, or your system performance dips, we are alerted and contact you ASAP to get it fixed.
kW (Kilowatt) is a unit of power, representing the rate at which energy is used or generated. It measures the speed of energy transfer.kWh (Kilowatt-hour) is a unit of energy, measuring the total amount of energy used or produced over time. A kWh is the energy consumed when a device using 1 kW runs for one hour.
At All Travel Energies, we identify credible and viable deployment sites by analyzing factors such as traffic consumer needs, proximity to highways, local demand for EV charging, ease of access, and available electrical infrastructure. We also consider customer behavior and community needs to ensure strategic placement for maximum deployment, daily use and convenience.
Timeline for deployment of DC chargers varies tremendously, depending on the site’s readiness, city permit processes, and types of infrastructure needs required to get the site ready. Typically, it takes about 3 to 6 weeks to fully install and activate a charging station, although this can vary based on local regulations and site-specific conditions.
A CPO (Charge Point Operator) is a company or organization responsible for managing and maintaining electric vehicle (EV) charging stations. CPOs ensure the chargers are operational, monitor usage, and often handle payments and customer support.
We have you covered. Your All travel Energies contract includes a watertight warranty, which protects your roof from leaks or holes. Not all solar companies offer a comprehensive warranty like All travel Energies!
As a All travel Energies customer, you have a team of experts that are ready to help whenever questions come up.
Throughout the installation process, your installation Customer Experience professionals will be your main point of contact should you have any questions or concerns. Their contact information will be shared with you via email.
You will also have a dedicated specialist that will help you with the logistics around your installation day. They are local to your area and work directly with the install team and local building inspectors to manage the on-site work. You’ll receive their contact information when you schedule your installation. An Activation Customer Experience Professional will guide your project across the finish line.
Once your system is activated, the customer care team as well as the Lifetime engagement teams are your long-term support system. They are dedicated, knowledgeable, and caring, and are available to help you find a solution to any kind of problem.
If you ever have any issues or questions, reach out to the Customer Care team at 855-478-6786.
CCS (Combined Charging System) is a widely-used standard for fast DC charging, common in electric vehicles from many manufacturers, including European and American brands.
NACS (North American Charging Standard) is another fast-charging standard primarily used by Tesla vehicles but gaining traction with other EVs in North America.
Electric car Charging speed depends on the type of charger and the vehicle’s capabilities. The ATE Level 1 chargers provide up to 5 miles of range per hour, while Level 2 chargers offer 15-25 miles per hour, and our DC super-fast chargers can add up to 250 miles or more in 25 minutes, depending on the vehicle.
What are the costs to get started on the ATE program?
The initial costs for ATE deployment partnership program can vary based on site specifics (e.g., electrical upgrades, city permits and site locations). On average, the costs range from $2,000 to $12,000 per charging station. We offer customized quotes based on the unique requirements of your site.
No, you don’t have to own the property before you can own or host a charging station. Our Property department works effectively with property owners, businesses, and municipalities, offering flexible solutions, including leasing agreements and site partnerships, to deploy chargers at suitable locations.